Term and Conditions:
The given below terms and conditions are provided by sleep affairs ltd. Which we apply for all our customers, refund orders, order cancelation and deliveries. These terms & conditions are applied on any goods or service which are linked with our company Sleep Affairs ltd. Please read all our company terms and conditions before using our service.
About Us:
Sleep Affairs is online company which operates by website https://sleepaffairs.co.uk/. Our Company name is Sleep Affairs ltd, which is registered in United Kingdom. Our primary product is Beds and mattresses including bedding accessories.
About Customer:
By placing an order on our website, we expect from customer that customer should be at least 18 years of age. Customer should provide correct information related to product, delivery address, contact details and email address and payment detail.
Contract between Sleep affairs and Customer:
By receiving the order our Company will give the response on given contact details about order confirmation. We have right to revise the order details and amend/ cancel the order at any point. Our company will try to deliver the goods within 5-7 working days. We will put all efforts to deliver the goods on estimated time, but we are not responsible if deliveries are affected by some un occasional, or unknown circumstances. Our team will contact you about the arrangements we made to deliver you goods in case of any unknown circumstances. We reserve the rights to charge you in case you don’t receive delivery without specific reasons, or you try to cancel the order.
Order Amendment policy:
It is part of our company values that we always give priority to our customers. So, we always ready to help our customer at any time. After confirmation of order, we accept any amendment or changing in design of product with in 48 hours of order confirmation. We charge some extra amount with respect to changings. Best contact details where customer can make contact. Email: [email protected]. Phone Number: +447459197833, +447376933119.
Delivery:
Delivery on orders over £200 is Free and Fast to most parts of the UK. Once your order is complete, our agents will reach out to you to book a delivery date within 24/48 hours. We collaborate with all our delivery partners to guarantee FREE & FAST delivery to your doorstep.
It is important to leave up-to-date mobile contact number and email address, so that we / driver can update you on the delivery status. If you require an item urgently or require the item to be delivered on a specific date, please call our sales staff who will be able to arrange this.
Please let the agent or email us the best mobile contact number: [email protected]. Goods can be returned within a period of 14 Days of delivery, once the goods have been collected, please allow 2-4 working days for the refund to be processed. To return goods there is a collection charge of £50.00 unless agreed contrarily. Items must be in their original packaging and condition.
Goods are delivered to the first floor of home/flat, except special delivery requirements are asked by customer on extra charges. Goods are delivered flat pack for home assembly. Our delivery driver is allowed to check ID (passport/Driving licence) or order details to save our customers from fraud. Identity checks play a vital role for our company in safeguarding our customer from fraud. We fully comply with the Distance Selling Act 2000.
CANCELLATIONS AND RETURNS
In the very unlikely event, should you wish to return an item, We can arrange a collection for you via our Furniture delivery team at a cost of £50 which will be deducted from your refund, alternatively you may organise to return the item yourself. Goods must be returned in their original packaging and in new condition, any goods which have been assembled cannot be returned. Any goods that are not in their original packaging cannot be returned. Refunds will be issued within 48 hours of receipt of goods. Allow up to 10 working days for the funds to show in your account.
