Luxury Memory Foam Pillow

Eligibility & Conditions

• Bed frames, mattresses, bedding, and accessories can be fully returned and refunded if dissatisfied.
• Made-to-order items can only be returned if they are faulty or incorrect.
• For health and safety reasons, used bedframes, bedsheets, duvets, mattresses, and protectors cannot be returned.

Return Process

• Contact our Customer Services Team within 14 days of delivery: 07459 197833 / 07376 933119.
• Returns may be due to faulty items, incorrect delivery, or dissatisfaction.
• Photos of any damage or imperfections may be requested to determine the best solution.
• Items should be returned in the same condition as received; disassembly is not required.
• Returns are collected Monday to Friday, excluding Bank Holidays, according to our delivery schedule.

Refunds

• Refunds are processed once the returned item is received in stock.
• Delivered and returned orders will be refunded within 7 working days.
• Orders not yet delivered will be refunded within 7 days of notification.
• Purchase price is refunded minus a £50 administration fee per order (applies to bed frames, sofas, and sofa settees only).
• Refunds are issued to the original payment method for security reasons.